This policy explains what Refrigerator Repair Charlotte ("we", "us") collects when you use refrigeratorrepaircharlotte.com and request refrigerator repair in Charlotte, NC, and what we do with it.
Information we collect
When you submit our repair request form, we collect only what you type in:
- Your name
- Your phone number
- A description of the appliance issue
- Your ZIP code
If you call or email us, we receive your phone number or email address and anything you choose to tell us. We do not ask for payment information on this website.
How we use it
We use your information to respond to your inquiry: to call or text you back, check whether your ZIP code is in our service area and discuss scheduling. Submitting the form is a request for contact, not a confirmed appointment; a booking is only confirmed when we speak with you. We do not sell your information or use it for unrelated marketing.
Storage and retention
Form submissions are stored in a database used by this website so we can follow up. At present the website does not send email notifications of new requests. We keep inquiry records for [PLACEHOLDER: data retention period], after which they are deleted unless needed for an active repair or a legal obligation. No method of storage is perfectly secure, but we limit access to people who need it to respond to you.
Analytics
If Google Analytics 4 is enabled on this site, it collects standard usage data such as pages viewed, device type and approximate location, using cookies. We may record that a phone link or booking button was clicked, or that a form was submitted successfully. These events never include the values you typed into the form. When analytics is not configured, no analytics script is loaded. You can opt out with the Google Analytics opt-out browser add-on or by blocking cookies.
Google Maps
Some pages include an embedded Google Map. When it loads, Google may receive your IP address and set cookies under its own privacy policy. Address links open Google Maps, an external service.
Sharing
We share your information only with service providers that host this website and its database, when required by law, or with your permission.
Your choices
You may ask us to view, correct or delete the information you submitted by contacting us using the details below.
Children
This website is intended for adults arranging home appliance repair and is not directed to children under 13.
Changes to this policy
We may update this policy. The effective date above will change when we do.
Contact
Refrigerator Repair Charlotte
[Street Address], Charlotte, NC 28202
(704) 555-0100
info@refrigeratorrepaircharlotte.com